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Missing your time, challenge points, FKT or peak bag?
Missing your time, challenge points, FKT or peak bag?

What to do if you've not been awarded points, or an FKT, or had a trail or peak automatically marked as complete...

Rob Bathgate avatar
Written by Rob Bathgate
Updated over 2 months ago

Step 1: FKT Status Checker

We have created an FKT Status Checker tool that allows you to check the status of your run (i.e. activity awaiting approval, activity has not matched a trail, activity has not been received etc.).

It also allows you to submit your runs manually (either by using your Strava or Garmin link or uploading the GPX file).

🚨 Important: Please check the status using this tool before contacting us, as it may have already been received and is awaiting manual approval.

Head to our FKT Status Checker to get started:

Step 2: Create a Missing FKT or Points Ticket

From our website live chat, follow the option for missing a trail time, peak bag or points, and then the prompt to create a ticker for Missing FKT or Points

That makes our life much easier (we process 100s of activities a day!). It also ensures we have all of the information we need, including which trail from our directory it's related to 😎


Share Your Adventure Points

If you are missing Share Your Adventure Points from a challenge, please be patient and ensure you've tagged @wildthingsnz in the photo or reel, not in a comment.

Also, ensure you use the challenge hashtag in the post or a comment, so we know which challenge to award the points for.

We have to manually check our tagged photos, which can take a few days, sometimes more. If your Share Your Adventure Points are wrong after a week, please get in touch.

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