Once you have registered an account, you can login by clicking the User Icon in the top right of the screen (on your computer), or the Enter Icon in the top right menu (on your phone).

Or, just click here.

If you've forgotten your password, you can reset it by going to https://www.wildthings.club/forgotten-password/

If you are locked out of your account due to too many failed email/password login attempts, you can contact us and we would be happy to help.

If you are using your phone or other small-screen device, and see the green menu along the bottom of your screen, you can find the logout link by:

If you are on a computer, click the Account link in the navigation along the top of the page, and the the Log out link in the menu that appears.

Or, just click here.

Head to the Profile Details page of your Dashboard (here), where you can update your name, email and telephone.

Note: your email address is used to log in, so if you change it, the next time you log in, you'll need to use the new email address.

We don't. It's not mandatory. However, we do give our VIP Members an extra 10% off in our shop on their birthday 🥳 (but can only do this if we know your date of birth...)

For security purposes, please contact us and we can do this for you.

If you set your account visibility to Visible, you allow other VIP Members to find and communicate with you through Wild Things. They will be able to see your profile page. Similarly, you'll be able to find them.

Like my one, here.

Your email address, telephone number or date of birth will not be shown on your profile page.

Furthermore, your profile will not be seen by anyone who is not a VIP Member.

Head to the Profile Details page of your Dashboard (here), and scroll down the page to where you can update your Public Profile info.

We may automatically upgrade your experience level as you explore more - if we do this, we'll let you know via email. If you need to downgrade your experience level, please contact us and we can do this for you.

To keep you and our community safe. As VIPs can see and contact our community, we need to validate you are a real person.

You're free to cancel at any time during your free trial and, if you do, you won't be charged at all.

Anyone! As long as you haven't had a free trial beforehand, you can enjoy a two-week trial.

When signing up, you'll see the timeline of your trial including the end date. We'll also email you on day 12, two days before your trial ends to remind you. Your account page will also show you when your trial will end and your membership charged.

You're free to cancel at any time during your free trial and, if you do, you won't be charged at all. Please read this article to learn how to cancel your trial.

Yes, your VIP Membership will automatically renew each year unless you cancel beforehand. Your account page shows you when your membership will next be renewed.

As soon as a free trial ends or a VIP Membership rolls over, a member gets full access to the site, including being able to see all VIP rewards so we cannot offer refunds on membership unfortunately. This ensures we look after all of the epic partners who give back to our community and our epic members who support Wild Things.

Not at this stage sorry. It is something we are exploring but as a VIP Membership provides access to shop discounts and VIP rewards, offering a shorter option is tricky.

VIP membership is free for the first two weeks of a free trial, and then $62.50 (NZD) for a whole year.

If you have a VIP membership, please check out this help article.

If you have a free account, there is nothing to cancel, as you will not be billed for your membership.

If you wish to unsubscribe from our emails, look for the Unsubscribe option at the bottom of any of our emails. Please note, you may still receive transactional emails related to your account, such as order confirmations, password resets etc.

If you wish to delete your account entirely, please contact us via email.

The simplest definition is Shop Credit. You can use your Wild Things dollars to purchase anything from our shop. 1 Wild Things Dollar = $1 shop credit.

There are a few ways:

Head to the Earn page within your Dashboard, here. We'll also send you an email with your current balance whenever you earn any.

If you are a VIP, no.

If you are not a VIP member, they will expire if you do not log in for over one year. We'll email you beforehand if you're getting close.