Shop
Ordering, product questions, shipping and delivery, refunds.
Shopping online
Shipping & Delivery
Our store operates from New Zealand and primarily caters to customers within the country. However, we do offer shipping to other locations. Please be ...
Shop Returns & Repairs
If you're not totally satisfied with your purchase we will happily accept your return within 30 days, and provide you with one of the following option...
Can I try things on, or visit the shop?
We don't have a public retail shop front as our shop is primarily online, however, you can arrange a time to come in and take a look if there's anythi...
I forgot something. Can I combine to save shipping?
If you need to add something else to an existing order, you can place a new order and choose the Pick up option on the checkout page. Then, add a no...
Do you have something in stock?
When adding an item to your shopping cart, the quantity selector will be limited to the quantity in stock. So, if you can't select any higher, that me...
How can I use a Promo Code or Gift Voucher?
If you have a Promo Code or Gift Voucher for our shop, applying it to your order is simple. Ensure you are logged in to your Wild Things account. Then...
How can I pay for my order?
When purchasing through our trail running shop , you'll have the option to pay by: Card (Visa, Mastercard, Amex) Afterpay Google Pay By using Afterpa...
Gifted Memberships
🎁 The perfect gift for a trail buddy or fellow adventurer, the gifted membership will not start until the recipient activates it; so you can purchase...
Product Specific Questions
What size poles should I get?
There are a few ways to determine the correct size for trekking and running poles: Pretend you're holding a pole in your hand, with your elbow at 90 d...
How to store your running poles
To best look after your running and trekking poles, make sure that after each use they are fully dried, wiped clean of any debris, and stored folded. ...